Easy Exchanges, Returns & Refunds

 

How Long Do I Have For Refunds and Exchanges?

You have a full 30 days after receiving your item to request an exchange or refund.

PLEASE NOTE: You MUST contact us before returning an item for refund or exchange. Otherwise, we cannot accept it.


My item was broken or defective or you shipped the wrong thing. What now?

First, our sincere apologies! Here's what to do:

  1. Write to Customer Service from the form on the Contact page.
  2. Give us your Order # (which you can find on the Packing Slip or in emails from us about your order).
  3. Tell us exactly what has gone wrong and please take pictures of the defect.
  4. We'll let you know where to send the broken or defective or incorrect item.
  5. We'll gladly take care of standard shipping costs for you to return the item to us.
  6. We'll get a replacement item out to you ASAP.

My garment doesn't fit! What can I do?

It can be tough ordering clothing without being able to try it on. A tee that is described as "form-fitting" might be too tight for one person and just right for someone else. On the other hand, a style that is described as "relaxed fit" might be just right for one person, but feel baggy to another.

And we all know that sizes can differ wildly from one brand to another!

The most important thing is that we want you to be happy with your tee! So here's what to do:

  1. Have a close look at the product's Size Chart and its description to figure out what your new size should be.
  2. Write to Customer Service from the form on the Contact page.
  3. Give us your Order # (which you can find on the Packing Slip or in emails from us about your order).
  4. We'll let you know where to send the wrong-size item. (Make sure it's unwashed, unworn, and is packed securely in its original packaging.)
  5. We'll ask you to take care of the return shipping costs.
  6. After we receive and approve the exchange, we'll print your new garment and get it out to you ASAP.
  7. We'll pay for shipping your new item to you.

    I just don't like it. Will you take it back?

     Call us "crazy" but yes, we will!

    1. Write to Customer Service from the form on the Contact page.
    2. Give us your Order # (which you can find on the Packing Slip or in emails from us about your order).
    3. Tell us what you didn't like. (Politely, please. We have feelings too!)
    4. We'll let you know where to send the item. (Make sure it's unworn, has not been washed, and is packed securely in its original packaging.)
    5. We'll ask you to take care of the return shipping costs.
    6. Once we've received the item from you, and approved the refund, we'll refund to your original form of payment (credit card or PayPal) within 4 business days. Your credit card company may take an additional 5 or more days to apply the refund to your statement.